Good dayCan you please assist me in this...

Asked by Jane Nolan on 17-08-2018 13:49:59
Question posted in the Consumer Protection Law category relating to Free State
Question value: R 0.00

Good day

Can you please assist me in this regard. I have a personal loan with ABSA which they handed over to their legal department. But ever since this account is at the legal department the balance does not decrease I then asked for statements which I eventually got from complaints department. I realize that after every end balance before the next month 's deduction is made the balance has increased without and explanation is made. I was under debt review and the debt review said they will look into the matter but never did. NCR the agent working with the file did not look at the the transactions of the legal department she look at transactions of the debt review and said transactions are done correct i asked for a review the agent working with the file explained that the lady working with file is not there and she can't find thr file. She made duplicates and handed to another agent he then said in his finding that the deductions are done correct by ABSA again he look at the wrong transactions. I was complaining about the the transactions done by ABSA Legal Department not the debt reviewer or ABSA Personal loans department. Because of that I reffered the matter to NOT file was closed and said i can resend the complaint but must file the documents correctly. What can i do to get the transactions made by the legal department be checked and if I am correct about the increases for it to be deducted so it can be clear how much I owe ABSA. If your offices 's advice to take it to NCT where can i get help with filing of the documents.

Regards

Jane Nolan 

Ask your OWN Legal Question!

If you would like to view the entire answer, you will need to either login or register a FREE account.

Disclaimer

DISCLAIMER: Advice or answers from Lawyers on SA Legal Advice are not substitutes for the proper advice of an Lawyer. SA Legal Advice is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Lawyer who assists with your question is not your Lawyer, and the response above is not to be considered to be legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from individual Lawyers, not SA Legal Advice. The site and services are provided “as is”. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.