Asked by SariaBotha
on 05-10-2018 17:22:25
Question posted in the Consumer Protection Law
category relating to Gauteng
Question value: R 100.00
I've bought a computer from Incredible Connections on Wednesday. On Thursday they delivered a broken computer. I immediately emailed them explaining I need a working computer before Sunday. When I didn't get a response, I phoned. They only wanted to submit complaint tickets but this was a time-sensitive matter and even after I explained and begged they wouldn't put me through to a manager or provide me with an email address or phone number where I can get help. I proceeded with contacting them on the live chat, followed up with numerous phone calls, contacted them on Facebook. Still no help. I relentlessly without end tried to get one of them to help me and to see that this can't take weeks. I needed the computer before Sunday. They didn't care and refused to help me in time. I hid a brick wall with their processes. After promising me one of their head office people will contact me that didn't happen.
I now will not have a working computer or my money back in time. And obviously I don't want to buy from them anymore. I want a refund. If I fight hard and submit consumer complaints I will evential maybe get my money back. But it is going to take months.
Is there anything I can do because they failed to deliver in time?
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